Right to withdraw from the Contract

1.The consumer can, within 14 days, withdraw from the Sales Contract without providing any reason.
2.The beginning of the period specified in sect. 1 starts from delivery of the Product to the Consumer or the person indicated thereby, other than the carrier.
3.In the case of a Contract which includes many Products that are delivered separately, in batches or in parts, the deadline specified in section 1 starts from delivery of the last thing, batch or part.
4.The consumer can withdraw from the Contract, submitting a statement to the Seller about withdrawing from the Contract. It is sufficient for the Consumer to send the statement before the end of this term to fulfill the deadline for withdrawal from the Contract.
The statement can be sent by means of traditional mail or electronically, by sending the statement to the Seller’s e-mail address or by posting it on the Seller’s website – the Seller’s contact details have been specified in § 3.
In the case of sending the statement by the Consumer by e-mail, the Seller’s shall immediately send to the Consumer to the e-mail address provided by the Consumer a confirmation of receipt of the statement about withdrawal from the Contract.
5.Effects of withdrawal from the Contract:
In the case of withdrawal from a distance Contract, the Contract shall be deemed not to be concluded.
In the case of withdrawal from a Contract, the Seller returns to the Consumer immediately, no later than within 14 days from the date of receiving the Consumer’s statement on withdrawal from the Contract, all payments they have made, including costs of delivery of the thing, except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest normal method of delivery offered by the Seller.
6.The Seller shall return the payment using the same payment methods as used by the Consumer in the primary transaction, unless the Consumer clearly agreed to another solution that will not involve any other costs for them.
7.The Seller can withhold return of the payments until receiving the Product back or until delivery of a proof of sending it back, whichever occurs first.
8.The Consumer should send the Product back to the Seller’s address specified in these Terms and Conditions immediately, no later than 14 days after the day when they informed the Seller about withdrawal from the Contract. The deadline will be preserved if the Consumer sends the Product back before lapse of the 14-day period.
The Consumer shall bear direct costs of returning the Product.
9. The right to withdraw from a distance contract shall not be granted to the Consumer with reference to the Contract:
the subject matter of which is a thing produced according to the Consumer’s specification or used to satisfy their individualized needs,
for provision of services, if the Seller has performed a service in full with clear consent of the Consumer, who was informed before starting the consideration that, after fulfillment of the consideration by the Seller, they will lose the right to withdraw from the Contract,
in which the price or remuneration depends on fluctuations on the financial market, over which the Seller exercises no control, which may appear before lapse of the deadline for withdrawal from the Contract,

§ 11
Complaint

1.The Sales Contract covers new Fishchaser brand products.
2.In the event of any defect in the goods purchased from the Seller, the Client has the right to a complaint based on the implied warranty regulations in the civil code.
3.A complaint should be reported in writing or electronically to the Seller’s addresses stated in these Terms and Conditions.
4.The Seller will present their position towards the complaint request immediately, no later than within 14 days, and if they do not do it in this time, the Client’s request is deemed recognized as justified.
5.Any goods sent back under the complaint procedure should be sent to the address specified in § 3 of the store regulations.

§ 12
Out-of-court methods for examining complaints and pursuing claims

1.Detailed information on the possibility for the Consumer to use out-of-court methods for examining complaints and pursuing claims and the principles of access to these procedures are available in the headquarters and on websites of district (municipal) other consumer rights advisers, social organizations the statutory responsibilities of which include protection of competition, Provincial Commercial Inspection Inspectorates under the following addresses of the Office for Protection of Competition and Consumers: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2.The Consumer has the following sample options of using out-of-court methods for examining complaints and pursuing claims:
The Consumer is authorized to apply to a permanent consumer court of conciliation mentioned in Art. 37 of the act of 15 December 2000 on Commercial Inspection (Journal of Laws of 2014 item 148 as amended), for resolving a dispute resulting from the Contract concluded with the Seller.
The Consumer is authorized to apply to the provincial Commercial Inspection Officer according to Art. 36 of the act of 15 December 2000 on Commercial Inspection (Journal of Laws of 2014 item 148 as amended), for initiating the mediation procedure on conciliatory end of the dispute between the Consumer and the Seller.
3.The consumer can obtain free assistance on resolving a dispute between them and the Seller, also using free assistance of the district (municipal) consumer rights adviser or a social organization the statutory responsibilities of which include protection of competition (among others the Federation of Consumers, Association of Polish Consumers).